Playing by the rules
AXA Assistance UK is committed to complying with all relevant regulatory and legal obligations.
We are authorised and regulated by the FSA (Financial Services Authority) to carry out insurance mediation. We fully support their TCF (Treating Customers Fairly) initiative, a policy that complements our own core values.
Inter Partner Assistance, also part of the AXA Group, is authorised by the Belgian regulator, the CBFA (Commission Bancaire Financiere et des Assurances), and regulated by the FSA in the UK.
Business continuity plan (BCP)
AXA Assistance UK Ltd has an effective business continuity strategy that embodies industry best practice from within the AXA group, the Business Continuity Institute, Direct-gov, British Standards and regulatory requirements as defined under the Financial Services and Marketing Act.
Our policy for dealing with unforeseen interruptions to business is to maintain an effective response and recovery plan and ensure the day-to-day preparedness of key personnel. The main objective of our BCP is to ensure that the company is prepared to recover rapidly and effectively from any major interruption.
The business continuity manager, who reports to our managing director, ensures that our BCP reflects our current business profile, is embedded in our staff-training regime and is reinforced with regular testing.
